We offer refunds under the following circumstances:
Before the program starts;
When extenuating circumstances happen, such as a child's behaviour/exceptionalities, health reasons, or family reasons;
In rare event when the program is cancelled by Girl. Strong.
In the event of 1 or 2 above, to withdraw from the program and request a refund, parents are asked to please email to firstname.lastname@example.org with details of their request.
In the event of a child's behaviour becomes a detriment to their performance and that of other students, we will work with the parents to find a suitable solution to re-engage the child in the class on a best efforts basis. If after a reasonable amount of time and effort has passed and the child's behaviour shows little improvement, and no other reasonable solution is available, Girl. Strong. reserves the right to de-register the student. The student is welcome to rejoin at a later date as a new student.
In the event of scenario 4, a program cancellation by Girl. Strong., the parents will be notified no less than one week prior to the start of a class.
If a student will be absent, please email email@example.com as soon as possible, preferably at least 48 hours prior to the class. Materials from class will be kept for the student until the next class she is present. Please note that make-up classes can be arranged only for extenuating situations that make it impossible to attend the scheduled class such as illness or any educational events such as curriculum night, field trips, or graduations. Vacations, birthday parties, or any other events that could be planned outside of scheduled classes are not valid reasons to request make-up classes.
Please keep in mind that the class is staffed with teacher(s), the space is rented, and materials are prepared regardless of whether a registered student attends. We make all the necessary steps to provide a quality program for all of our students. We hope that you understand our goal is to provide the best quality program possible for your child and all the children in our classes. If your schedule has changed which makes attending the registered class difficult, we can discuss an alternative class option with you, availability allowing.
General Class Policies
There are no classes on all statutory holidays. Program teachers will remind you prior to a long weekend.
Parents are to wait in the reception area. For programs designed with parent & child in mind, parents will be in the classroom as part of the learning experience for the students.
For programs designed for parent and child, only one parent/caregiver is allowed to join the class with their child. This is due to space constraint and fire hazard prevention to ensure everyone's safety.
Fees must be paid prior to the first day of class to complete the registration. Spots aren’t guaranteed until we receive the payment. There will be a late fee if parents fail to pay the complete fees within the first week of class.
Late Pick-up Policy
If you/caregiver arrive after class dismissal to pick up your child, you'll be charged $5 per minute for the first 15 minutes (invoiced at the end of the month). This may seem harsh but when you're late, the teachers are late and the custodians will be delayed. The money will go straight to the teachers and any custodians affected who had to stay late to wait with your child. At 10 minutes post class dismissal, we will contact you and/or your secondary/tertiary pick-up personnel to come immediately. Please make sure that we have your correct mobile phone number on file. We hope it will never get this late but beyond 30 minutes without any contact from you or anyone from your pick-up list, then we are required to call Children's Aid Society. Please note that we will not waive this fee for inclement weather, please plan accordingly.